Privacy & Cookies
If you want to opt-out of marketing please submit your request by email to us
Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our “Services”).
Who we are
Jemtec Design & Solutions is a trading Limited (referred to using "We", "Us", "Our" or the “Company”) is a company registered in England and Wales . We pride ourselves on giving our customers simple and independent advice on which electronic and technology products are right for them.
Our primary brands are Jemdroid Educational Computers and Jemtec Solar Led Lighting for homes and businesses
Information we collect
We collect personal information about you when you visit one of our stores, use our Websites ("Websites"), or use our web or mobile device applications ("Mobile Apps") or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Mobile device Apps collectively as "Online Services".
When you're using our Online Services, the information we collect includes:
International transfers of your personal information
If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We'll use one of these safeguards:
• We'll transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website .
• We'll put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website
How we use your information to make automated decisionsHow long we keep your personal information
We will keep your personal information for as long as you're a customer. If you haven't made a purchase or engaged with us for 3 years or more, then we'll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in 'How we use your personal information' and for one of these reasons:
• To respond to any questions or complaints
• To show that we treated you fairly
• To maintain records according to rules that applies to us
• To establish, bring or defend legal claims.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.
We do not retain personal information in an identifiable format for longer than is necessary.
Access to Information held about you
You have the right to request what personal information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we'll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we've received this information or, where no such information is required, after we’ve received your request.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
• It isn't accurate.
• It has been used unlawfully but you don't want us to delete it.
• It's not relevant any more, but you want us to keep it for use in legal claims.
• You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it.
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.
If you would like to exercise these rights, please contact us .
Please make sure you provide the following identification documents as part of your application:
• Please make sure you provide one proof of identity (we suggest either a utility bill in your name or your driver's licence, but other similar formal documents may be accepted, please note the documents cannot be older than 6 months) as part of your request.
How can you stop the use of your personal data for direct marketingSecurity measures
All companies within the Dixons Carphone Group use technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any
unauthorised access by third parties.
Links to other websitesSocial Plugins
The purpose of our Cookies Policy is to help explain what they are, why you are collecting them, and what information cookies store.
What are cookies?Information collectedHow are cookies managed?What are cookies used for?How do I disable cookies?What happens if I disable cookies?
If you want to opt-out of marketing please submit your request here .
If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:
By web form: Complete this web form (Please do not submit any opt-out request via this form, any opt-out request submitted via this form will not be actioned. Please submit your opt-out request through this
Complaining to the Data Protection Regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at: our website. Alternatively, our Data Protection Officer can be contacted via email
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.
Effective date: 16.05.2018